Associate Relations Analyst

Summary of Job Description:

The Associate Relations Analyst position is responsible for leading investigations to resolve basic associate complaints or concerns in collaboration with HR management. This position reviews the daily Operations associate survey related to work environment and identifies associate relations issues in the survey. The Associate Relations Analyst contacts the associate to confirm their response and logs the issues into the EthicsPoint database. This position pursues the investigation to resolve less complex complaints or concerns, referring more complex issues to HR management.

You’ll get a chance to:

• Respond to and leads the investigation to resolve basic associate complaints and concerns, collaborating and consulting more complex issues with HR management.


• Conduct and complete the investigation thoroughly and in a timely manner.


• Effectively communicate and collaborate with HR management on status of investigation and remedial actions.


• Effectively plan and document the investigation.


• Maintain accurate records in compliance with company procedures and recommends actions to be taken.


• Document findings into the EthicsPoint database.


• Accurately assess risk and liability in each case management.


• Resolve associate relations concerns following federal and state laws and company policies through effective interaction with associates, Operations leaders and HR management.


• Ensure consistency with company policies.


• Review the daily Operations associate survey with a focus on the work environment question and identifies issues raised in the survey using probing questions and risk assessment skills.


• Effectively manages the call log and follows up in a timely manner.


• Participate in special projects, training or other assignments as required.

How we reward you:

• Hybrid Work schedule


• 401K with company match


• Yearly bonus opportunity*


• Full medical, dental, and vision insurance *


• On-site fitness center, biometric screen, and flu shot clinic


• Discounts at Panda restaurants, theme parks, and gym memberships


• Paid time off starting at 15 days with 7 federal holidays*


• Continuous education assistance and scholarships*


• Income protection including Disability, Life and AD&D insurance*


• Bereavement leave*

*Benefits available for eligible permanent full time associates

#LI-Hybrid

Your background and experience:

• Bachelor’s degree in HR or related field required; recruiting experience preferred


• Minimum three years of experience in HR related to associate relations issues, preferably in a retail/hospitality operations environment


• Must be available for alternative work week schedules, including weekends and non-business hours


• Successful completion of initial and periodically required trainings.


• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Panda Strong since 1983

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law