Digital Experience Technical Systems Analyst

Summary of Job Description:

The Technical Systems Analyst will support the Digital Business Manager (Technical Program) in creating and optimizing the systems needed to create a best-in-class digital experience for our guests. This role involves systems analysis, program support, testing, and QA within an eCommerce environment and supports the Panda Express website, mobile app, loyalty, and CRM platforms.

You’ll get a chance to:

• Collaborate with the Digital Business Manager (Technical Program) to analyze technical requirements and document system functionalities and workflows.


• Assist in creating comprehensive system design documentation and specifications.


• Partner with development teams to implement system changes, enhancements, and integrations.


• Contribute to testing, troubleshooting, and documenting system functionalities and configurations.


• Conduct detailed testing prior to initiative launches and collaborates with QA teams to identify and report bugs, ensuring issues are resolved effectively.


• Aid in managing eCommerce data, ensuring accuracy, integrity, and support of data analysis activities.


• Organize and track project tasks, timelines, and deliverables.

How we reward you:

• Hybrid Work schedule


• 401K with company match


• Yearly bonus opportunity*


• Full medical, dental, and vision insurance *


• On-site fitness center, biometric screen, and flu shot clinic


• Discounts at Panda restaurants, theme parks, and gym memberships


• Paid time off starting at 15 days with 7 federal holidays*


• Continuous education assistance and scholarships*


• Income protection including Disability, Life and AD&D insurance*


• Bereavement leave*

*Benefits available for eligible permanent full time associates

#LI-Hybrid

Your background and experience:

• Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field


• Minimum three years of relevant work experience involving technical analysis, testing, or QA support; familiarity with eCommerce platforms or technologies preferred


• Successful completion of initial and periodically required trainings.


• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Panda Strong since 1983

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.