General Liability Claims Examiner II

Summary of Job Description:

The General Liability Claims Examiner II role is to investigate and resolve liability, auto, property and first party claims. This position resolves claims in accordance with state specific guidelines. The Examiner analyzes claim trends to identify broader issues and recommends win-win solutions. This position conducts presentations on general risk issues to Operations and conducts store site inspections on safety issues.

You’ll get a chance to:

• Investigate basic to complex claims, including general liability, auto, property damage and other product lines.


• Maintain accurate diary and proactive review of claims. Responsible for claims results, including timely contact and disposition of claims.


• Document and communicates all claim activity in a manner that supports the outcome of the claim file on a timely basis.


• Achieve key metrics in alignment with risk finance objectives. Handles claims consistent with policies, procedures, and "best practices" and in accordance with any statutory, regulatory and ethics requirements.


• Oversee litigated claims, attending trials, conferences, mediations, and arbitrations. Represents the company at Small Claims Court.


• Conduct presentations and store site inspections on safety issues.


• Attend regional meetings and enrolls Operations compliance for safety programs.


• Achieve positive feedback from Operations and Support Center leaders.


• Work closely with other team members in supporting the creation of risk and safety programs, training materials, and presentations to Operations.


• Demonstrate ability to enroll Operations and SC departments to elevate risk management standards


• Work closely with Operations on risk management techniques.


• Develop strong relationship with Operations and actively contributes to mitigate risk at the store level.


• Contribute to safety compliance, exposure savings, and reduction of claims frequency and severity.

How we reward you:

• Hybrid Work schedule


• 401K with company match


• Yearly bonus opportunity*


• Full medical, dental, and vision insurance *


• On-site fitness center, biometric screen, and flu shot clinic


• Discounts at Panda restaurants, theme parks, and gym memberships


• Paid time off starting at 15 days with 7 federal holidays*


• Continuous education assistance and scholarships*


• Income protection including Disability, Life and AD&D insurance*


• Bereavement leave*

*Benefits available for eligible permanent full time associates

#LI-Hybrid #LI-CH4

Your background and experience:

• Bachelor’s degree required


• Minimum three years of relevant experience


• Successful completion of initial and periodically required trainings.


• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Panda Strong since 1983

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.