LOCATION
Rosemead, CA
POSTED
04/22/2024
TYPE
Marketing
JOB ID
24000834
Summary of Job Description:
The Guest Care Associate Manager (Guest Experience) understands and works collaboratively with Operations and other cross-functional teams to drive and deliver on the ideal brand and restaurant experience. This position is responsible for Guest data management, CRM integrations, and Guest experience reporting, analytics, and insights. The Guest Care Associate Manager conducts analyses using data from a variety of sources to produce insights and identify emerging Guest and Guest experience trends, patterns, and opportunity areas to elevate Guest experience on the local, regional, and national levels. This position also leads projects related to enhancing the process, methodology, and technology of data collection, management, and reporting of Guest experience programs. Programs include the Guest survey (GEM), mystery shopping (OSA), and reputation (Yelp, Google, etc.). The Guest Care Associate Manager serves as dedicated support to assigned Operations teams, providing consulting on Guest satisfaction progress and improvement areas to focus on, as well as, training and training materials
You’ll get a chance to:
How we reward you:
*Benefits available for eligible permanent full time associates
#LI-Hybrid
Your background & experience:
Panda Strong since 1983
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.
You’re wanted here
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.
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