LOCATION
Rosemead, CA
POSTED
04/22/2024
TYPE
Marketing
JOB ID
24000833
Summary of Job Description:
The Guest Care Representative (Contact Center Digital) is responsible for responding to and resolving Guest inquiries, complaints, compliments, suggestions, and general feedback quickly and to a high degree of Guest satisfaction, with a focus on the Digital restaurant experience, Panda Rewards program, refunds processing, and CCPA requests handling. This position provides support to complex, difficult, escalated and crisis-level issues, issues that require more extensive research and/or collaboration with restaurant, cross-functional, or outsourced teams. The Guest Care Representative coaches Operators and contact center team members on behaviors most likely to create loyal Guests, prepares performance, productivity, and category/channel reports and analysis, and handles updates to software platforms and phone system.
You’ll get a chance to:
How we reward you:
*Benefits available for eligible permanent full time associates
#LI-Hybrid #LI-DS2
Your background & experience:
Panda Strong since 1983
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.
You’re wanted here
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.
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